At ComeMarket, we operate as a global marketplace connecting independent sellers and buyers worldwide. Each seller is solely responsible for their products, shipping, and return/refund policies.
1. General Policy
Refunds and returns are handled directly between the buyer and the individual seller. By placing an order, you agree to the seller's specific return and refund conditions.
2. Eligibility for Refunds
You may be eligible for a refund or return if:
The item was not delivered- The received item is significantly different from the description
- The item arrived damaged or defective
- The item is missing parts or accessories as described
3. Seller's Return Policy
Each seller sets their own return window, conditions, and responsibilities (including who pays for return shipping). Please review the seller's return policy on the product page before purchasing.
4. International Shipping and Customs
Since each seller handles shipping independently, international deliveries may be subject to import duties, taxes, and customs fees of the destination country. These charges are the responsibility of the buyer.
ComeMarket is not responsible for any customs delays, additional costs, or packages held by customs authorities. Buyers should check their local customs regulations before placing an international order.
5. Order Cancellation
You may cancel your order before it has been shipped by the seller. If the seller has already shipped the item, cancellation is no longer possible, and you will need to proceed with a return request after receiving the package.
6. Return Process
- Contact the seller directly through your order page
- Provide clear details and supporting photos of the issue
- Follow the seller's instructions for returning the item
7. Buyer Protection
We are committed to a safe marketplace. If you cannot resolve the issue with the seller within a reasonable time, please contact our support team.
8. Non-Refundable Situations
- Change of mind (unless the seller accepts returns for this reason
- Items returned after the seller's specified timeframe
- Products damaged due to misuse or improper handling
- Digital products, downloadable content, or personalized/custom-made items (unless faulty)
9. Processing Time
Refund processing times depend on the seller and payment provider. Once approved, refunds are usually issued within 5–10 business days.
10. Dispute Resolution
If a dispute cannot be resolved directly with the seller, you may contact our support team at support@com-market.com.
Last updated: March 29, 2026