At ComeMarket, we operate as a global marketplace connecting independent sellers and buyers worldwide. Each seller is solely responsible for their products, shipping, and return/refund policies.
1. General Policy
Refunds and returns are handled directly between the buyer and the individual seller. By placing an order, you agree to the seller's specific return and refund conditions.
2. Eligibility for Refunds
You may be eligible for a refund or return if:
The item was not delivered- The received item is significantly different from the description
- The item arrived damaged or defective
- The item is missing parts or accessories as described
3. Seller's Return Policy
Each seller sets their own return window, conditions, and responsibilities (including who pays for return shipping). Please review the seller's return policy on the product page before purchasing.
4. International Shipping and Customs
Since each seller handles shipping independently, international deliveries may be subject to import duties, taxes, and customs fees of the destination country. These charges are the responsibility of the buyer.
ComeMarket is not responsible for any customs delays, additional costs, or packages held by customs authorities.
5. Order Cancellation
You may cancel your order before it has been shipped by the seller. If already shipped, cancellation is no longer possible.
6. Return Process
- Contact the seller
- Provide details and photos
- Follow return instructions
7. Buyer Protection
If you cannot resolve the issue with the seller, contact our support team.
8. Non-Refundable Situations
- Change of mind (unless the seller accepts returns for this reason)
- Items returned after the seller’s specified timeframe
- Products damaged due to misuse or improper handling
- Digital products, downloadable content, or personalized/custom-made items (unless faulty)
9. Processing Time
Refunds are usually processed within 5–10 business days.
10. Dispute Resolution
Contact us at support@com-emarket.com
Last updated: March 29, 2026